While all sales are final, we understand that exceptional circumstances can take place with regard to the character of the Course we provide. Therefore, we do honor requests for refund for the following reasons: 1. Non-delivery of the Course: Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. 2. Major defects: Although all the Course is thoroughly tested before release, unexpected errors may occur. If you wish to inquire about a refund under exceptional circumstances, you should contact us at support@thetradingtube.com with the subject line “Refund Request” and include detailed reasons for your request in the body of the email. Please note, we are under no obligation to grant a refund request unless required by applicable local law, and we reserve the right to determine in our sole discretion whether the circumstances warrant a refund.